Shipping policy
Thank you for join the Surf The Process community.
We ship all orders from Australia.
Processing Times
Orders are processed within 1–2 business days. You will receive a confirmation email once your order has been shipped.
Domestic Shipping (Australia)
- Standard Shipping: $9.90 AUD
- Free Shipping on orders over $120 AUD
Estimated delivery time: 2–6 business days depending on your location.
International Shipping
- Flat Rate: $15–20 AUD (calculated at checkout)
Estimated delivery time: 7–21 business days, depending on the destination and customs processing.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Customs & Duties
International customers are responsible for any import fees, duties, or taxes charged by their country.
Lost or Delayed Packages
Surf The Process is not responsible for delays caused by postal services or customs. If your package is lost, please contact us and we will assist you.
If you have any questions, please contact us at: